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From the Consultant’s Corner 5/23/18

Single Billing Office Planning & Design
By Brad Boyd

Brad Boyd is president of Culbert Healthcare Solutions in Woburn, MA.

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Consolidating professional and hospital revenue cycle functions into a centralized Single Billing Office structure presents several benefits. The most significant include:

  • Enhanced patient experience through the reduction o statements and simplification of customer service.
  • Reduction in statement costs.
  • Improved self-pay collection performance.
  • Staffing and operational efficiencies.

The ability to capitalize on these benefits is largely dependent on an organization’s ability to manage risk associated with organizational change. An effective planning and design framework involves three separate but integrated planning activity components.

The first step is for an organization to conduct an SBO risk and readiness assessment. Based on the findings of this analysis, an organization is better prepared to determine the scope of their initial SBO capabilities. This is known as the SBO design. For many organizations, SBO represents the consolidation of patient statements and the centralization of customer service operations. Professional and hospital billing teams remain separated, with two separate leadership teams, typically reporting up to one revenue cycle executive representing the health system.

At the other end of the centralization spectrum, some organizations fully integrate their billing teams into one cohesive entity responsible for claims submission, denial management, A/R management, revenue integrity, self-pay, and customer service. This involves a greater degree of transformation – the benefits and risks of which need to be fully understood and planned for in the design process. The final step, the SBO implementation roadmap, coordinates all implementation tasks into a comprehensive execution plan.

The intent of this post is to share lessons learned and highlight tactics that have assisted organizations in effectively aligning their SBO initiative with the strategic goals of their institutions. A thorough planning process is necessary to effectively mitigate the various risks in order to enhance both patient satisfaction and financial performance.

What follows is a best-practice approach for successful SBO planning and design.

Step 1: SBO Risk & Readiness Assessment

The goal of an SBO risk and readiness assessment is to clearly identify and understand the variances, or gaps, between professional and hospital revenue cycle operations. These gaps must be addressed to diminish disruptive change and decrease risks to ensure a successful transformation effort.

There are four key risk areas to assess and evaluate:

  1. People: R the current state of hospital and professional billing team sizes, structure, job descriptions, compensation plans, and competencies to support current operations and future-state SBO requirements.
  2. Process: Review of processes, policies, and procedures related to hospital and professional billing operations.
  3. Technology: Conduct a high-level review of the system build that supports self-pay management and customer service (i.e., workqueue design, clearinghouse capabilities, real-time eligibility, including propensity to pay and payment estimation tools), and any additional third-party solutions supporting the organization’s revenue cycle systems.
  4. Culture: Conduct a cultural assessment to determine the organization’s ability to adapt to change.

The risk and readiness assessment should result in a formal document that includes the following:

A. Current-state assessment of professional and hospital billing operations:

  • Revenue cycle-related policies and procedures (small balance write-offs, payment plans, partial payment allocation methodologies, GL reconciliation, etc.).
  • Job descriptions including compensation plans, staff management structure, staffing levels, and competency.
  • Self-pay related workflows – particularly as it relates to the POS collection initiative. Examples might include pre-arrival, financial clearance, calculated patient cost sharing obligations prior to patient arrival, and notifying patient in advanced patient notifications by front office staff. These activities align with overall revenue cycle operations. They also align with new system POS collection policies and the executive vision and goals.
  • Billing system setup and functionality to support self-pay management including workqueue design, account prioritization algorithm, clearinghouse capabilities, and real-time eligibility, including propensity to pay and payment estimation tools.
  • Customer service operations (i.e., hours of operation, telephony, third-party technologies, etc.).
  • Banking relationships and lock-box structure.
  • Use of third-party collection vendors.
  • Statement design.
  • High-level review of other billing and A/R management workflows.

B. Gap analysis to evaluate the degree of variance between policies, procedures, workflows, and staffing structures between professional and hospital billing operations.

C. Risk and readiness assessment.

Step 2: SBO Design

After completing a review of the current state and completing the risk and readiness assessment, the next step is to develop a recommended future-state organizational SBO structure. This will include key design recommendations related to the following areas:

  • Governance.
  • Scope of services to implement at SBO module go-live.
  • Statement design.
  • Partial payment allocation methodology.
  • Standardized policies and procedures.
  • Workflows.
  • Staff productivity levels.
  • Reporting.

Most organizations enter the SBO planning process with one of two principle definitions of SBO – centralized self-pay management and customer service, or truly integrated hospital and professional billing operations. Both approaches provide benefits and risks. Many health systems have taken an incremental approach to SBO consolidation, initially focused around self-pay and customer service centralization. However, the risk and readiness assessment is a valuable process for organizations to make initial SBO design decisions that lay the foundation and provide the flexibility for future consolation and centralization opportunities.

Step 3: SBO Implementation Road Map

The implementation roadmap should include major tasks and milestones, resource requirements, and timeline. It should incorporate the following areas:

  • Internal and external communications strategies.
  • Staffing levels and management structure.
  • Technology configuration (revenue cycle systems, telephony, third party tools).
  • Integrated test plan.
  • Training strategy and user proficiency requirements.
  • Change management program.

Medical Group Considerations

The benefits of an SBO are real, particularly improvements to the patient experience and self-pay yield. The major concern of medical group leadership and physicians involves partial patient payments, including point of service patient payments collected within a physician practice, being applied to larger hospital balances. An effective SBO design process mitigates these concerns through the establishment of effective governance, and by designing a partial payment allocation methodology that incentivizes the collection of patient balances within physician practices. Typically, the location which collects the cash receives full credit for that payment before any funds are allocated to other balances. Not only does this incentivize practices to collect patient responsibility at the time of service, but it is also an effective tactic for alleviating the loss of autonomy over an increasingly expanding portion of the overall revenue cycle.


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Jenn, Mr. H, Lorre

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News 5/23/18

May 23, 2018 News No Comments

Top News

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Health IT reseller and consulting company DAS Health raises $6 million to further its acquisition strategy. The Tampa, FL-based company has bought five companies in the last three years, including EMDs reseller Integra IT Solutions.


Webinars

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Previous webinars are on our YouTube channel. Contact Lorre for information.


Announcements and Implementations

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Kareo develops analytics tools for billing professionals.

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AdvancedMD adds appointment reminder capabilities to its new cloud-based suite of clinical, financial, and patient engagement software.

In New York, the Adirondack Health Institute will use social services-focused care coordination technology from Unite Us in the management of the Performing Provider System it runs as part of the state’s Delivery System Reform Incentive Payment Program.


Acquisitions, Funding, Business, and Stock

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Healthy founders equal healthy returns: Alpha Bridge Ventures wants to invest in promising companies and the health of their CEOs. As a condition of funding, the fairly new San Francisco-based venture capital firm will allocate up to $50,000 in services that CEOs must use to stay on top of their health and wellness. The company’s ultimate goal is zero-percent founder burnout rate by 2022.


Government and Politics

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ONC announces the Easy EHR Issue Reporting Challenge to entice developers to create apps that will help users identify, record, and report potential health IT safety issues in real time. Winning entries, due October 15, will receive up to $80,000 in prizes.


Telemedicine

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Former President Jimmy Carter and wife Rosalynn meet with representatives from the Global Partnership for Telehealth and Mercer University School of Medicine in his hometown of Plains, GA to discuss bringing a virtual consult-based clinic to the town.

TeleWellnessMD adds text alerts to its virtual wellness services.


Other

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Allied Physicians of Michiana (IN) remains mum on whether or not it paid a ransom after experiencing a SamSam cyberattack that shut down its network last week.


Sponsor Updates

  • CompuGroup Medical will exhibit at COLA – Symposium for Clinical Laboratories May 30-June 2 in Miami.

Blog Posts


Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

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Contact us online.
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News 5/21/18

May 21, 2018 News No Comments

Top News

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Local healthcare leaders consider the breakaway of 100 Mecklenburg Medical Group physicians from Atrium Health (NC) as the start of a small but growing trend of physician groups becoming frustrated with hospital employment and opting instead for independence. The former Atrium-affiliated physicians claimed they had no wiggle room to refer patients outside of the health system’s network, and ultimately opted for a somewhat high-profile lawsuit against Atrium after contract changes reduced their compensation and RN staffing levels, and added a 30-mile radius non-compete clause.

Research from Black Book also confirms the trend: Providers working for independent or physician-led organizations increased from 67 to 72 percent between 2016 and 2017, reversing a six-year decline. The research company’s latest analysis has also found that 68 percent of physician groups of 10 or more will seek outside financial and clinical help to transition to value-based care business models by Q2 of next year.


Webinars

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Check out the recording of last week’s webinar titled “You Think You Might Want to Be a Consultant?” with Frank Poggio.  Additional previous webinars are on our YouTube channel. Contact Lorre for information.


Telemedicine

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Ambulatory management company Nobilis Health will add telemedicine services at its 30 facilities in Texas and Arizona.

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Therachat adds EHR data exporting-capabilities to its mental health-focused app.

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New York City-based eye car telemedicine startup SimpleContacts raises $16 million, bringing total funding to $26 million.

The Washington Post highlights the ways in which mental health professionals and dieticians are using telemedicine to help patients with eating disorders successfully navigate trips to the grocery store. “Grocery store therapy” (also known as exposure therapy) aided by video conference tech like FaceTime has been found to significantly reduce eating disorder symptoms, according to a recent Stanford University study.


Other

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I almost laughed out loud when my dental hygienist handed me this slip of paper at the end of an appointment last week and asked me to leave a (presumably) positive review. Note to providers: Patients you’ve kept waiting 35 minutes beyond their scheduled appointment time aren’t the best ones to ask.

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Jeremy Topin, MD recounts the steady drip, drip, drip of “subtle and insidious” burnout that led him to cut back hours and ultimately work part time.

“As I adjust to my new normal, I am also adjusting my sense of self. Before, I was a partner in a successful though crazy busy practice, providing for myself and my employees. I was a teammate with seven other doctors, taking on challenges as they came. But now that I am no longer that partner, that provider, that teammate, did I fail?

I don’t think so, but that’s something I am still processing.

And as I do, I am enjoying being a parent taking my kids on college visits. I am applying to study health policy and management at the Johns Hopkins Bloomberg School of Public Health, where I hope to start next January. I am a high school water polo coach, working with an amazing bunch of teenagers, and a goalie for my master’s team. I am a triathlete training for another Ironman this fall. I am a husband celebrating and tackling these midlife challenges, together with my wife.

And I am a part-time doctor who still loves the challenge and privilege of taking care of patients when they are at their sickest and most vulnerable.

I am not broken. I am just getting started.”

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Kudos to Slate for uncovering the origin story of the US Digital Service’s new Twitter avatar, introduced on my favorite sci fi holiday, May the 4th. Perhaps even more interesting to me is that USDS designer Mollie Ruskin, whom the crab is named after, came to the agency after a digital design stint at Marvel. As Mr. H noted when the group was created in 2016 under President Obama, its ties to healthcare were already evident: “It … developed a new VA benefits appeals system, created a consolidated website at Vets.gov, and figured out a way for the VA and DoD to exchange scanned documents. Everybody loves the groups except fat cat IT contractors and the internal federal government bureaucracies that created the messes the kids are sent to clean up.”


Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

News 5/16/18

May 16, 2018 News No Comments

Top News

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A local news station in Minnesota digs through DEA and PDMP data to discover that more than 5,000 healthcare professionals have broken a July 2017 law that requires narcotics prescribers create an account with the State of Minnesota’s PDMP. While the law doesn’t require that prescribers use the system, it is supposedly a condition of licensure by the state’s medical board – one that so far is being ignored. When confronted with the data, Minnesota Board of Medical Practice Executive Director Ruth Martinez explained that the board doesn’t have the resources to follow up on prescriber compliance. “We are a complaint-driven process,” she said. “And frankly, if we were going on a fishing expedition all of the time then we wouldn’t be able to complete any of the rest of the important work that we have to do as a board.”

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Governor Mark Dayton was appalled by the board’s response. He claims he wasn’t aware of the lack of penalties, and believes it belies a bigger problem of “tepid initiatives” formed to combat the state’s opioid epidemic.


Webinars

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Previous webinars are on our YouTube channel. Contact Lorre for information.


Announcements and Implementations

Outcome Health incorporates educational content from The American College of Rheumatology’s Lupus Initiative into its digital waiting room media for physician practices.

Platinum System adds Solutionreach’s patient relationship management capabilities to its practice management and EHR software for chiropractors.

The SC Dept. of Health and Environmental Control adds Appriss Health’s NarxCare solution to its SCRIPTS PDMP, giving prescribers access to real-time patient substance abuse risk scores and recovery resources.


Acquisitions, Funding, Business, and Stock

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Chadwick Prodromos, MD believes offering Bitcoin as a payment option at his Chicago orthopedic practice will help cut out healthcare middlemen like payers and health systems that have driven up healthcare costs. The practice processed its first cryptocurrency-based payment last week, and believes it will especially benefit international patients.


Telemedicine

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Digital physical therapy vendor EWellnessHealthcare brings on Boardman USA to help ramp up sales and marketing activities for federal agencies and employee groups.

KareFirst, a chain of independent advanced nurse practitioner groups in 16 states, adopts Essential Care telemedicine capabilities from Curatess.


Research and Innovation

An online reputation management survey of medical and dental providers finds that while 80 percent believe monitoring and maintaining such a reputation is important, slightly less than that (71 percent) receive reviews from 5 percent or fewer of their patients, and just 18 percent have processes in place to address negative reviews. A third of respondents will increase their budget this year for reputation management tools by up to 25 percent.

MGMA’s annual physician compensation analysis shows that primary care physician salaries have increased 10 percent in the last five years – double that of specialty physicians. The rise seems to be more indicative of compensation packages designed to attract and retain talent in a field experiencing shortages, as opposed to increased levels of productivity.


Other

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Walgreens inches closer to becoming a tightly integrated part of community healthcare with the opening of 300 non-retail locations that only offer pharmacy services to patients suffering from complicated, costly, and often chronic conditions. Chris Creamer, director of the chain’s specialty pharmacy operations, says the outlets offer “higher-touch, chronic disease state management, with the expert services that are needed” like care coordination, insurance approval, financial assistance, and medication reminders.


Sponsor Updates

  • The Center for Plain Language honors Healthwise with its Grand ClearMark Award.
  • Culbert Healthcare Solutions will exhibit at the Centricity Live 2018 User Conference May 16-18 in Las Vegas.
  • EClinicalWorks will exhibit at the 2018 Star Ratings & Quality Improvement Summit May 21-22 in Championsgate, FL.

Blog Posts


Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

Get HIStalk Practice updates.
Contact us online.
Become a sponsor.

News 5/14/18

May 14, 2018 News No Comments

Top News

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In a letter to Athenahealth’s Board of Directors, Elliott Management urges the company to engage in acquisition talks after hearing nothing since issuing a takeover offer of over $6 billion last week. The letter also references the interest of other prospective buyers, and takes the board to task for not yet engaging an investment bank to conduct due diligence on the offer.

In related news, Bloomberg reports that Fidelity Investments, Athenahealth’s largest shareholder, sold off over half of its shares as of April 30.


Webinars

May 16 (Wednesday) 1:00 ET. “You Think You Might Want to Be a Consultant?” Sponsor: HIStalk. Presenter: Frank Poggio, CEO/president, The Kelzon Group. Maybe you just got caught in a big re-org and don’t like where things are headed, or, after almost a year of searching for a better opportunity your buddy says, “You’ve got decades of solid experience and you’re a true professional, you should become a healthcare IT consultant.” Now you start thinking, “This could be my ticket to success. I know the healthcare industry and can show people how to do things right. The sky’s the limit!” Not so fast. Consulting offers many advantages, and many pitfalls. This webinar will discuss both the rewards and the risks of moving into a full-time consulting role, as an independent, or part of a large firm. It will present a checklist you can apply to assess whether consulting is a good fit for you, and present the ground work necessary to be a successful consultant.

May 24 (Thursday) 1:00 ET. “Converting Consumers into Patients: Strategies for Creating Engaging Digital Experiences People Demand.” Sponsor: Healthwise. Presenters: Antonia Chappell, director of consumer solutions, Healthwise; Josh Schlaich, senior product manager, Healthwise. Nearly three-quarters of US adults use a digital channel to manage their health and the internet to track down health information. It’s clear that consumers have come to expect online interactions as an integral part of their overall patient experience. In fact, the Internet may be the first way people come in contact with your organization. They have more choice than ever on where to get healthcare services, and their decisions are increasingly influenced by how well organizations connect with them in the digital space. This webinar will show you how to create engaging digital and web experiences that convert casual consumers into patients and keep them satisfied throughout their entire patient journey.

June 5 (Tuesday) 1:00 ET. “Increase Referrals and Patient Satisfaction with a Smarter ‘Find a Doctor’ Web Search.” Sponsors: Phynd Technologies, Healthwise. Presenters: Joseph H. Schneider, MD, MBA, FAAP, retired SVP/CHIO, Indiana University Health; Keith Belton, VP of marketing, Phynd. A recent survey found that 84 percent of patients check a hospital’s website before booking an appointment. However, ‘Find a Doctor’ search functions often frustrate them because their matching functionality is primitive and the provider’s information is incomplete or outdated. Referring physicians need similarly robust tools to find the right specialist and to send the patient to the right location. Attendees of this webinar will learn how taxonomy-driven Provider Information Management improves patient and referrer satisfaction by intelligently incorporating the provider’s location, insurance coverage, specialty and subspecialty, and services offered that can be searched via patient-friendly terms.

Previous webinars are on our YouTube channel. Contact Lorre for information.


Announcements and Implementations

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Biometric-based mental health tech vendor Medibio develops an Apple Watch app to help users monitor autonomic nervous system anomalies that correlate to mental health conditions.

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To better empower independent physicians in the transition to value-based care, AAFP, MGMA, Aledade, and several regional physician trade associations come together to form Partnership to Empower Physician-Led Care. PEPC Executive Director Kristen McGovern served under Aledade founder and CEO Farzad Mostahari, MD during his tenure as National Coordinator for Health IT.

The Healthcare Association of New York State offers free technical assistance to primary care practices working toward New York State Patient-Centered Medical Home recognition.


People

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Jeff Griggs (Apttus) joins Nextech Systems as chief revenue officer.

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Health IT consulting and staffing firm Harmony Healthcare names Bilal Mushtaq, MD (Accuity Delivery Systems) CMO.

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Practice management services company Women’s Health USA adds Kristin Mowat (Castlight Health) and Natasha Deckmann, MD (Optum) to its Board of Directors.


Acquisitions, Funding, Business, and Stock

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Complete HealthCare Solutions, a value-added reseller of ambulatory health IT, acquires ambulatory-focused PDQ Billing Services.

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Virginia Women’s Center signs on with practice management company Privia Health and will rebrand to Privia Women’s Health.


Telemedicine

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Kansas Governor and physician Jeff Colyer, MD passes legislation mandating reimbursement for telemedicine visits.

The State of Illinois establishes an 18-member telemedicine task force to bring healthcare services to Medicaid patients in rural parts of the state.


Research and Innovation

An American Osteopathic Association survey of over 2,000 patients finds that 43 percent believe it’s appropriate to contact their providers via social media with questions about their care. The percentage jumps to 65 for millenials. Providers, on the other hand, are far less enthusiastic about those types of HIPAA-violating interactions.


Other

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TechRepublic puts contrasting healthcare strategies from Athenahealth and Walmart side by side in its review of HLTH 2018, especially interesting in light of Athenahealth’s clandestine review of Elliott Management’s takeover bid. While vendor CEO Jonathan Bush emphasized the need to reduce physician burnout, retail giant VPs Marcus Osborne and Lisa Woods stressed the need to cut physicians who don’t practice evidence-based medicine entirely out of the healthcare loop. They didn’t mince words when it came to verbalizing Walmart’s healthcare strategy, which thus far has included opening primary care clinics, mandating e-prescribing, and the potential acquisition of Humana: “We are going to build optimized networks and drive utilization to the highest-value providers," Osborne told the audience. "We will build networks that realize some providers just won’t cut it and won’t get any value from the network.”


Sponsor Updates

Blog Posts


Contacts

Jenn, Mr. H, Lorre

More news: HIStalk.

Get HIStalk Practice updates.
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