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June 17, 2013 News 3 Comments

From RyanS: “Re: KLAS Mid-Term Report. Physician’s Computer Company earned the top customer satisfaction scores in both the ambulatory PM and EHR software categories.” The Mid-Term report is based on performance scores gathered over the previous 12 months. RyanS provided a few other highlights, including:

  • PCC Partner PM (1-10 physicians) blew away the practice management competition with a score of 95; Epic Resolute/Prelude/Cadence (> 75 physicians) was next with a score of 88.7;  Greenway PrimeSuite Practice (11-75 physicians) was third at  88.6.
  • Top performers in the ambulatory EMR segment were PCC EHR (1-10 physicians) with a score of 95.5; EpicCare Ambulatory (over 75 physicians) at 88.3; and SRSsoft EHR (11-75 physicians) at 86.7.
  • Top clearinghouse providers were Navicure (92.3), ZirMed (92.5), Office Alley (91.1), and Practice Insight (90.1).
  • KLAS recognized McKesson Practice Partner (11-75 physicians) as the product demonstrating the biggest improvement since its December, 2012 awards, jumping 13 percent to 56.7. AdvancedMD EHR (1-10 physicians) gained 12 percent to 76.2.

6-17-2013 5-00-12 PM  6-17-2013 4-59-28 PM

Vitera Healthcare Solutions announces that it has acquired Birmingham, AL-based SuccessEHS, which offers PM/EHR, electronic dental record, dental imaging, and revenue cycle solutions. SuccessEHS, which has doubled in size in the past two years, will be operated as a division of Vitera and expand Vitera’s user base to  10,500 organizations, 415,000 medical professionals, and 85,000 physicians.

CureMD offers discounted subscription rates, and free implementation, training, and data migration for the 4,400 users of the Mitochon Systems EHR platform. Last month Mitochon announced it was exiting the physician EHR market and would no longer market its free EHR product.

The office manager for Summersville Pediatrics (SC) shares her practice’s experience migrating from MyWay to Aprima Medical’s EMR with assistance from Aprima dealer ConXit Technology Group.

6-17-2013 4-11-00 PM

CareCloud hires Tom Cady (athenahealth) as VP of professional services.

Nature Coast ACO (FL) expands its relationship with eClinicalWorks to include eCW’s Care Coordination Medical Record.

6-17-2013 1-58-55 PM

Nuance releases a new version of Dragon Medical Practice designed for smaller practices that includes voice shortcuts to aid searches for medical information and more than 90 specialized medical vocabularies.

A computer outage in the Canadian province of Alberta caused about 202 medical clinics to lose access to patients’ health information for more than five hours last week. “Thousands” of patients were affected and many practices turned patients away. One physician told a local paper, “When this happens it cripples you. We didn’t even have Internet access. This is also a financial loss for physicians.” The EHR vendor blames the outage on a faulty network device that routes data to the clinics.

6-17-2013 2-08-05 PM

e-MDs relocates and expands its headquarters and will operate out of a 30,000 square foot administrative campus in Cedar Park, TX, a 40,600 square foot technology campus in Austin, TX, and a separate data center providing business continuity and disaster recovery services.

Vitera Healthcare releases Vitera Medical Manager EHR, a Web-based EHR, analytics, and transaction platform for current Vitera Medical Manager customs.

6-17-2013 2-24-10 PM

The primary motivator for becoming an ACO or PCMH is to improve patient outcomes, according to a survey by eClinicalWorks. Almost all respondents believe that an integrated EHR would be the most valuable HIT feature for an ACO or PCMH.

An MGMA report provides more evidence that ICD-10 readiness is moving slowly. The greatest concern is the lack of communication and critical coordination between physician practices and their EHR/PM/clearinghouse vendors  regarding software updates and testing. Less than five percent of practices report they have made significant progress when rating their overall readiness for ICD-10 implementation.

6-17-2013 4-19-16 PM

Emdeon acquires Goold Health Systems, a provider of pharmacy benefits and related services to state Medicaid agencies.

Forty-two percent of practicing physicians are dissatisfied with their jobs, leading many to consider leaving medicine and taking early retirement. Decreasing autonomy, low reimbursement, and administrative hassles were the key drivers of dissatisfaction.

The number of retail medical clinics is predicted to climb from 1,418 at the end of 2012 to 2,868 in 2015.

In an AAFP News interview, Farzad Mostashari, MD discusses EHRs, ROIs, productivity, improved patient care, and more. Regarding productivity:

If physicians just replicate the existing paper-based processes in a digital way, they probably are not going to get huge productivity gains. But if they redesign the care flow to designate what things are done by people versus what’s done through the EHR technology, then that really adds to productivity. That’s how I would summarize the experience of folks who have made EHR implementation a wonderful business decision.

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E-mail Inga.

Comments 3
  • From the Research Desk at KLAS: RyanS.’s statements need to be clarified:

    • PCC Partner PM was scored very well by providers, but is a component EMR in the pediatric space. It is an apples and oranges comparison when compared to non-specialized EMRs.
    • The top rated Claims and Clearinghouse product is actually Navicure, who was scored 93.3 by providers. ZirMed scored 92.5 and was rated as the #2 product in this segment.

    Thank you.

  • Hey, KLAS Research, this is Chip Hart from PCC. You know us because we complain every 6 months when your scores roll out or you issue a “Best In KLAS” award. We’re never on any list even though we score so highly.

    It’s very painful to walk through the convention hall at the AAP (we focus on pediatrics) and see all the vendors display their KLAS awards when, for the very specialty that fills the room, we dominate your results. We ought to – we’re pediatric specific. We can hand out all the one-sheets from your site that we can print, but people still say, “Well, so-and-so got their highest rating. I read it on histalk/etc.” I actually had 3 contacts from potential clients this week asking why we didn’t make your recent national report – great for you, great for athena, bad for us.

    Your constant categorization of us as a “Component EHR” is confusing not only to us, but our potential customers. You define [C] as “products [that] typically include most but not all components that comprise a complete system or a product that serves only a subset of the market.” So…because we focus on pediatrics, we get labeled as a partial, incomplete, or “subset” EHR, even though our EHR is very complete, certified, and used gleefully in offices everywhere. However, our PMS – which is an integrated piece of the EHR – is not labeled “Component” any more. I don’t get it.

    I realize you have it tough with us. I am not sure we belong on the top of any usual KLAS list – we wouldn’t want surgeons or hospitals to call us because they got confused, either. But give some credit to those smaller, innovative vendors (shout out to SRS! Medent! Office Practicum! – competitors, but pushing the envelope with us), who put a premium on service and making the BEST product we can, not selling the most.

    Meanwhile, KLAS haterz – we are proof that KLAS isn’t a pay-to-play service, believe me. We’re puny compared to the big fish and our scores clock in at the top every year. They’ve never asked for a dime and, if anything, don’t even treat us that well. That we are even reviewed by them is a tribute to their impartiality.

  • KLAS has evolved into (epic) bull shit for the cool aid consuming c-suite.

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