The telemedicine wars heat up as a federal court in Boston dismisses a patent infringement suit filed by American Well against Teladoc. The legal wrangling began last year when Teladoc petitioned the US Patent and Trademark Office to invalidate several American Well patents. American Well then initiated the infringement suit against Teladoc just before its IPO last summer, asserting that Teladoc’s business model illegally copied one of its cornerstone patents. American Well plans to appeal the decision.
June 28 (Tuesday) 2:00 ET. “Your Call Is Very Important.” Sponsored by West Healthcare Practice. Presenters: Cyndy Orrys, contact center director, Henry Ford Health System; Brian Cooper, SVP, West Interactive. The contact center is a key hub of patient engagement and a strategic lever for driving competitive advantage. Cyndy will share how her organization’s call center is using technologies and approaches that create effortless patient experiences in connecting them to the right information or resource. Brian will describe five key characteristics of a modern call center and suggest how to get started.
Announcements and Implementations
Altex Business Solutions makes HealthFusion’s MediTouch EHR and billing software available to its small-business clients.
CureMD adds Izenda’s business intelligence tools to its PM and EHR software.
Sturdy McKee, PT (San Francisco Sport and Spine Physical Therapy) joins Clinicient as senior director of client executives.
The AMA names Missouri-based family physician David Barbe, MD president elect.
Philadelphia-based AllyHealth opens an office in Albany, NY. The employer-focused telemedicine startup, which provides its services through the MDLive platform, hopes to double its Albany staff of four by the end of the year.
Kareo adds telemedicine technology from Chiron Health to its EHR and PM software for independent practices.
Alpine, UT-based Azova launches a white-label telemedicine solution that includes house call, secure messaging, and e-commerce technologies.
Florida lawmakers pass legislation giving public schools the ability to receive Medicaid reimbursements for telemedicine visits.
The Atlantic highlights the Desert Senita Health Center in its profile of rural Ajo, AZ. The article is a thoughtful look at how the FQHC offers many important services to the remote town’s 2,300 residents, yet makes no mention of the vital role telemedicine plays in its services. The center, 100 miles from the nearest hospital, is a member of the Arizona Telemedicine Network.
AMA adopts ethical guidelines relating to telemedicine at its annual meeting in Chicago. Developed over the last three years, the new guidance stresses the potential limitations such technologies might place on care, and the need for ongoing refinement and standards relating to telemedicine technology.
Accountable physician group CAPG publishes a guide to alternative payment models, highlighting CAPG member experiences with APMs ranging from bundled payments to capitated, coordinated care.
Today’s Google Doodle features 1930 Nobel Prize winner Karl Landsteiner, MD the Austrian-born immunologist and pathologist who created the ABO blood group system still used today.